1. Home
  2. Secure Chat
  3. Troubleshooting
  4. Send a log report in Secure Chat

Send a log report in Secure Chat

Secure Chat has an integrated bug report form that allows you to submit detailed problem explanations. Be sure to provide a detailed, step-by-step description of the problem for fast and adequate help.

  1. Tap to open the navigation menu and select Contact Us.
  2. Fill in the mandatory Subject and Message fields. Please, add as much information as possible. This will help us identify the problem and provide a quick solution.
  3. Tap  in the Category field to open the options menu. Then, select Bug Report.
  4. Do not remove the attached file. Note that the log file and your message are the primary sources of information about your issue.
  5. When ready, tap Send. At this stage, you will be prompted to choose the email application you wish to use to send your message.
Updated on March 9, 2018

Was this article helpful?

Related Articles