1. Home
  2. Secure Email
  3. User Guide
  4. Secure Email Features
  5. Using Security Lock to unlock Secure Email

Using Security Lock to unlock Secure Email

Security Lock is a passcode, that is set right after signing in to the app and used to unlock the app and quickly encrypt/decrypt emails. It is also required on every login and update.


After ten wrong inputs of the Security Lock, your Secure Phone will be wiped.  If you’re using Secure Email on an Android device, only the app data will be wiped.

Auto-lock timeout

You can set a timer to your app so that it locks automatically after a certain period of inactivity. This is especially useful if you want to make sure no one can access your data.

By default, the app lock period is set to “Never” which means that the auto-lock feature is disabled. To activate it, you need to select a timeout interval. To do so:

  1. Go to Settings, in the Email Security group, tap Lock Email if idle for.

Set auto-lock

  1. Choose an interval between 5 minutes and 1 hour.

Auto-lock interval

When the selected period expires, you will have to use your Security Lock passcode to unlock the app.

Enter you Security Lock to unlock Secure Email

Instant (manual) app lock

In the case of an emergency, you can instantly lock the app. To do so, open the navigation menu and tap Lock.

Tap the Lock button to instantly lock your Secure Email app.

How to change your Security Lock?

To change your Security Lock:
1. Go to Settings, in the Email Security group, tap Change Security Lock.
2. Enter your current Security Lock and choose the type of the new one: PIN or Password.

Change Security Lock
3. Enter the new passcode and re-enter to confirm it.
4. Tap Set.
You new Security Lock takes effect immediately.


Updated on March 9, 2018

Was this article helpful?

Related Articles